A UK market leader in assisted care technology. Our client sits at the forefront of the "connected care" revolution, using smart digital tools to help vulnerable individuals remain safe, independent, and connected in their own homes.

We are looking for empathetic, reliable individuals to join a rapidly scaling team dedicated to supporting the NHS, local authorities, and housing associations across the country.

The Role: Purpose & Impact

As a Virtual Care Caller, you are a vital lifeline for service users. Your primary mission is to provide welfare checks, medication reminders, and befriending calls to ensure wellbeing is monitored and isolation is reduced.

Key Responsibilities

• Welfare & Medication Calls: Conduct scheduled outreach to vulnerable clients to ensure they are safe and following their care plans.
• Befriending: Provide a warm, human connection to help improve client mental health and reduce loneliness.
• Accurate Logging: Maintain precise records of every interaction within CRM systems and Salesforce.
• Communication: Coordinate with families, professional carers, and healthcare providers to ensure a holistic approach to care.
• Escalation: Identify and report safeguarding concerns or health issues to Shift Leads immediately.

Who You Are

• Empathetic Communicator: You possess a warm, professional telephone manner and can build rapport with diverse individuals.
• Detail-Oriented: You understand that in a care setting, accurate data entry and logging are critical for safety.
• Tech-Savvy: You are comfortable using remote tools, CRM software, and digital communication platforms.
• Resilient: You are sensitive to emotional concerns and can handle safeguarding issues with maturity and sound judgment.

Role Details & Requirements

• Hours: 35 hours per week (Full-time).
• Shift Pattern: Rota-based coverage across Monday – Sunday, between 07:00 and 21:00 (includes bank holidays and evenings).
• Overtime: Opportunities for additional hours are available.
• Location: Fully Remote
• Experience: Previous experience in a care setting is beneficial but not essential—we value the right attitude and communication style above all else.