We are seeking a detail-obsessed individual to join the Formatting Team to help ensure that client information is perfectly presented, easy to navigate, and technically sound.

The Role: Impact & Responsibilities

In this role, you will be the guardian of consistency and quality. Your primary focus will be migrating and formatting complex procedural content into a modern Content Management System (CMS), ensuring every manual meets rigorous company standards.

Key Responsibilities

• CMS Migration: Transfer existing customer procedure manuals and content into a new CMS platform with high accuracy.
• Document Styling: Format online manuals and websites according to strict company style guidelines to ensure a professional look and feel.
• Technical Troubleshooting: Identify and resolve website validation or functionality issues and collaborate with the Team Leader on complex formatting queries.
• Collaboration: Work closely with Lead Consultants to implement edits and updates to live manuals.
• Stakeholder Support: Provide professional email and phone support to customers regarding content-related queries.
• Deadline Management: Proactively communicate workload status to ensure all project timelines are met.

Who You Are

• Detail-Oriented: You have a logical approach to work and an eagle eye for spotting inconsistencies in layout, font, or structure.
• Tech-Savvy: You are proficient in Microsoft Word and Outlook and have a genuine interest in online publishing or web development.
• Communicative: You are a positive team player who can explain technical formatting issues clearly to non-technical colleagues or clients.
• Process-Driven: You enjoy following set standards and take pride in delivering a high-quality finished product.

Requirements

• Education: High School Certificate (or equivalent) including Maths, English, and Science (Grade C/4 or above).
• Technical Experience: Proven experience working with a CMS system is essential.
• Skills: Strong keyboard skills, proficiency in Microsoft Word, and the ability to work to tight deadlines.
• Desirable: A basic understanding of HTML is a significant advantage.
• Flexibility: Willingness to work additional hours during peak periods to meet client deadlines.

Why Join?

• Professional Growth: You will receive training to broaden your capabilities and learn new technical skills.
• Supportive Culture: Join a collaborative environment where your contribution directly supports clients in delivering essential services.
• Remote Freedom: Enjoy a full-time role with the flexibility of working from home anywhere.