We are looking for a highly organized and customer-focused Booking Co-ordinator. This is a pivotal role within the organization, serving as the primary link between a dedicated workforce and the clients who rely on their services.

If you are a master of logistics who enjoys "putting the puzzle pieces together" to ensure seamless service delivery, we want to hear from you.

• Contract: Full-time (40-hour week) UK Hours
• Location: 100% Remote (Work from Home)

The Role: Impact & Responsibilities

As a Booking Co-ordinator, your mission is to match the right personnel to the right shifts. You will manage complex rotas and ensure that every service gap is filled with compliant, capable staff.

Key Responsibilities

• Rota Management: Coordinate staff bookings and manage daily/weekly schedules to meet fluctuating service needs.
• Shift Fulfilment: Proactively contact staff via phone and email to maximize coverage while ensuring all compliance standards are met.
• Client & Staff Relations: Act as a professional and friendly point of contact for both clients and the workforce, resolving issues quickly and effectively.
• Data Integrity: Accurately update internal IT systems and maintain clear, audit-ready records of all bookings and interactions.
• Collaborative Support: Work closely with the wider team to maintain high-quality service standards during fast-paced periods.

Who You Are

• Organized Juggler: You have a "can-do" attitude and the ability to manage multiple tasks at once without losing your attention to detail.
• Confident Communicator: You are comfortable picking up the phone and speaking with people from all walks of life, maintaining a positive and professional tone.
• Problem Solver: You thrive under pressure and can think on your feet when a last-minute cancellation occurs.
• Tech-Savvy: You are comfortable navigating various IT systems and digital scheduling tools.

Requirements

• Care Coordination Experience: Minimum of 1 year is required for this role.
• Background: Previous experience in customer service, sales, call handling, or booking coordination is highly preferred.
• Environment: Ability to work effectively in a fast-paced, remote environment.

Benefits

• Flexibility: Full-time remote work (Work from Home).
• Future Growth: Opportunities to develop your skills and progress within a supportive team.
• Wellbeing: Access to a company pension and a dedicated health & wellbeing programme.
• Purpose: A role where your coordination directly impacts the quality of care and service delivered to those in need.